About our Satisfaction Guarantee
Customer Satisfaction is at the highest priority for Tip Top Drain Pros, its plumbers and technicians. Our 100% satisfaction guarantee is an all encompassing and straight forward. If for any reason you are not satisfied with the work performed, we will redo the job until it’s right. If for any reason you are not satisfied with the work that’s been re-done, we will refund amount paid for up to $250. If you have any questions about this policy, give us a call!
About our 60 Minute Response Time Guarantee
Again, our policy is fairly straightforward. Our phones are open for you 24/7. If for some reason you try to call us and we do not answer the phone, our commitment is to get back to you ASAP- usually within just a couple of minutes. You’re always welcome to reach out to us by our online chat tool, or our Contact Us page as well. Of course, you could give us a call if you have other questions that we can address for you.
About our claim as the “best plumber Los Angeles has to offer”.
We are incredibly proud of our massive customer base, our 5-star reviews, and our commitment to provide honest, up-front, transparent pricing. While there’s not an objective standard to measure quality for plumbing contractors in the LA area, we use the following standards:
- We are certified under the California State License Board ( #1035828)
- Our review sources at various 3rd party review sites, which we prominently display on our reviews page.
- We use the term “best” as outlined in the standards of the BBB’s Code of Advertising. (#29, to be precise.)
- We’re also a BBB-accredited business.
- David, the owner of Tip Top Drain Pros & Plumbing Experts? His mother thinks we’re the best, too. (We don’t suggest trying to argue with her.)